We offer 100% Puerto Rican Arabica coffee from different towns in Puerto Rico. We also have limited editions of specialty coffee from different coffee growers on the island.

Yes, you can choose between whole bean or ground coffee according to your preference when making your purchase.

Yes, you can subscribe to receive coffee weekly, biweekly or monthly , depending on your preference.

We offer expedited shipping with rates calculated at checkout.

Yes, we offer coffee packages in 12oz, 24oz, and up to 5lb sizes.

We accept credit and debit cards , as well as payments through ATH Móvil .

Since coffee is a perishable product, we do not accept returns . However, if you have any problems with your order, please contact us to find a solution .

All our pastries are made at DNUEVO Coffee Specialty with fresh, high-quality ingredients , by our pastry chef, Betzaida Dávila .

Our store is located in Guaynabo, Puerto Rico , and we offer the option to pick up in store or receive your order by shipping . At the bottom you will find the pin to know how to get to our store.

We focus on offering a unique experience with 100% Puerto Rican coffee, roasted by ourselves . In addition, we have high-quality pastries made in our facilities, and we provide personalized service that distinguishes us from other cafes.

Yes, we offer mail order shipping. Orders are processed within 5-8 business days and shipping costs are calculated at checkout based on the total weight of the order.

Yes, we offer local delivery in Puerto Rico through Uber and DoorDash, mainly covering the metropolitan area.

Yes, we offer free in-store pickup at our location at 1501 Santiago Iglesias, Guaynabo Puerto Rico 00969. Orders are ready for pickup in approximately one hour, depending on the item.

• Shipping by mail: Costs are calculated at checkout based on the total weight of the order.
• Local Delivery: Costs depend on Uber and DoorDash rates.
• Picked up in store: This option is free.

Orders are processed within 5-8 business days and will be shipped after this period. You will receive an email notification when your order has been shipped.

Currently, we only ship to Puerto Rico and the United States . We do not offer international shipping at this time.

No, we do not offer international shipping at this time.

Our return policy lasts 15 days from the date of purchase. To be eligible, the item must be unused, in its original packaging, and must include a receipt or proof of purchase.

We offer exchanges only if the item is defective or damaged . If this is your case, please contact us at dnuevocafe@gmail.com and send the item to: 1501 Santiago Iglesias, Guaynabo Puerto Rico 00969 .

If you have not received your order, please contact us at dnuevocafe@gmail.com so we can assist you and track it.

If your item arrives defective or damaged, please email us at dnuevocafe@gmail.com . We will tell you how to proceed with the exchange.

Non-perishable, intimate, sanitary, hazardous, flammable, or coffee items, cookies, gift cards, downloadable software products, and certain health and personal care items may be returned.

We do not accept returns on perishable items (such as food and flowers), coffee , cookies , gift cards , downloadable software , and some health and personal care items.

Products can only be exchanged if they are defective or damaged . Exchanges are only made for the same item .

You have 15 days from purchase to return an item.

The item must be unused, in the same condition as received, in its original packaging , and must include a receipt or proof of purchase .

If your return is approved, you may receive a refund to your original method of payment or a gift credit , depending on the conditions.

Yes, the shipping cost to return the item is the customer's responsibility . In addition, shipping costs are non-refundable.

For a return to be approved, the item must meet the condition, packaging and documentation requirements. If approved, you will receive a confirmation email.

Send the item to: 1501 Santiago Iglesias, Guaynabo Puerto Rico 00969. For items over $100, it is recommended to use a shipping service with tracking or insurance .

No, only regular priced items may be refunded . Sale items are not eligible for refund.

You can contact us by writing to dnuevocafe@gmail.com . We will be happy to help you with any additional questions.

Subscriptions are available exclusively for our coffee products . We do not offer subscriptions for other products in the store.

By subscribing, you will receive a 10% discount on each coffee delivery for the duration of your subscription.

You can choose to receive your coffee in intervals of one week, two weeks, three weeks or four weeks . This allows you to tailor the delivery to your consumption and preferences.

Your subscription automatically renews at the selected interval, using the payment method on file. Renewal will continue until you decide to cancel your subscription.

Yes, you can manage your subscription through our subscription portal . From there, you can adjust delivery details, change your payment method, or cancel your subscription at any time.

If payment fails, we will attempt to process it up to three times . If payment is not received after three attempts, the subscription will be automatically paused and you will receive a notification informing you of the situation.

No, because these are food products , we do not offer refunds or exchanges for coffee subscriptions. Please make sure to review your order carefully before confirming your subscription.

After subscribing, you will receive a link to the subscription portal where you can manage all aspects of your coffee subscription.

You can pause your subscription at any time from the subscription portal . The subscription will remain paused until you decide to reactivate or cancel it.

We will send you important notifications by email, such as reminders about pending payments or any changes to your subscription status.

Manos al Café is a movement that connects Puerto Rican coffee growers with volunteers who wish to support the coffee harvesting process. Our goal is to join forces to revitalize the coffee industry on the island and contribute to the sustainability of local cultivation .

You can register on our online platform , where you will find opportunities to work directly on coffee farms , helping with the harvest and other related activities. The process is simple and allows anyone interested in learning and contributing to be part of the movement.

Volunteers participate in tasks such as coffee harvesting, bean sorting and general farm support . No previous experience is necessary, as the farmers provide the necessary instructions on site .

No, there is no cost to volunteer at Manos al Café. However, we recommend that participants bring their own basic equipment, such as gloves, water, and sun protection .

We work with coffee growers from various regions of Puerto Rico. Farms vary depending on the season and crop availability . When you join, we will assign you to a farm that needs support at that time.

Manos al Café helps coffee growers optimize their harvest at key moments , which contributes to greater production and quality of Puerto Rican coffee. It also fosters a sense of community and collaboration among producers and volunteers.

On our website and social media, we post detailed information about participating farms and their specific needs during harvest seasons. We also send updates to registered volunteers .

Inside the room up to a maximum of 12 people .

Reservations can be cancelled or modified up to 24 hours before the event at no additional cost. For last minute changes, please contact us directly .

Yes, we can close off specific areas of the café for private events . However, outside drinks or food cannot be brought in.

Yes, we offer coffee in two presentations:

• Coffee boxes with a fixed price.
• Coffee thermoses require a deposit. The deposit will be refunded once the thermos is returned to us.

We offer several coffee options:

• American Coffee
• Coffee with milk
• Alternative Coffee with Milk (with almond milk, oat milk options).

You can also order hot chocolate for your events.

The coffee thermos deposit is charged at the time of order . Once you return the thermos to us, the deposit amount will be refunded in full .

Coffee boxes can serve between 8-12 cups , depending on the portion size. If you need more, you can order multiple boxes or thermoses .

Orders must be placed at least 72 hours (3 days) in advance .

Yes, we do deliver for an additional charge. Delivery areas cover a 10 mile radius .